At Over the Moon Scranton (“we,” “us,” “our”), we want you to be happy with your purchase. This Refund, Return & Cancellation Policy explains the manner, timing, and conditions under which products may be returned or orders canceled.

Please review this policy carefully before completing your purchase.

1. Return Eligibility

Items may be returned for store credit only under the following conditions:

• The item must be unused and in unopened condition

• The return must be requested within fourteen (14) days of the original purchase date

• The item must be returned in its original packaging

We reserve the right to refuse returns that do not meet these conditions.

2. How to Start a Return

To initiate a return, please contact us before sending any item back:

📞 Phone: (570) 507-9463
📧 Email: kathi@overthemoonscranton.com

When contacting us, please include:

• Your full name

• Order number

• Date of purchase

• Item(s) being returned

We will provide return instructions at that time.

Returns sent without prior authorization may not be accepted.

3. Refund Method

Approved returns will be issued in the form of store credit only.

• Store credit will be provided after the returned item is received and inspected.

• Original shipping charges (if applicable) are non-refundable.

• Customers are responsible for return shipping costs unless the return is due to our error.

4. Non-Returnable Items

The following items are not eligible for return:

• Opened or used merchandise

• Final sale items (if marked as such)

• Gift cards

• Personalized or custom items (if applicable)

5. Order Cancellations

Orders may be canceled before they are processed or shipped.

If you wish to cancel an order, please contact us immediately by phone or email. Once an order has been processed or shipped, it cannot be canceled and must follow the return procedure outlined above.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order number so we can resolve the issue promptly.

7. Processing Time

Once your return is received and approved, store credit will typically be issued within 5–7 business days.

8. Policy Disclosure

This policy is clearly displayed on our website and is available for review before checkout. By completing a purchase, you acknowledge that you have read and agree to this Refund, Return & Cancellation Policy.