This Shipping & Delivery Policy outlines how orders placed with Over the Moon Scranton (“we,” “us,” “our”) through https://www.otmscranton.com (the “Site”) are processed, shipped, and delivered.

Please review this policy before completing your purchase.

1. Order Processing Time

• Orders are typically processed within [1–3 business days] after payment is received.

• Orders are processed Monday through Friday, excluding holidays.

• You will receive an order confirmation email after your purchase and a shipping confirmation email once your order has been dispatched.

Processing time is separate from shipping time.

2. Shipping Methods & Carriers

We ship orders using trusted third-party carriers (such as USPS, UPS, or FedEx). Shipping options and costs will be displayed at checkout.

Delivery times vary depending on the shipping method selected and the destination.

3. Shipping Rates

Shipping fees are calculated at checkout based on:

• Package weight and size

• Shipping destination

• Selected shipping method

Any applicable sales tax will also be calculated at checkout.

4. Delivery Time Estimates

Estimated delivery times are provided at checkout for reference only. While we strive to meet these estimates, we are not responsible for delays caused by:

• Carrier issues

• Weather conditions

• Incorrect shipping addresses

• Customs processing (if applicable)

• Other circumstances beyond our control

Delivery dates are not guaranteed unless explicitly stated.

5. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for:

• Orders shipped to incorrect addresses provided by the customer

• Packages marked as delivered by the carrier

If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the package.

6. Lost or Delayed Shipments

If your package appears delayed or lost:

1. Please first check your tracking information.

2. Contact the carrier directly for additional details.

3. If further assistance is needed, contact us at:

📧 [Insert Email Address]
📞 [Insert Phone Number]

We will assist in filing claims where appropriate, but we are not liable for carrier delays once the package has been handed off.

7. Local Pickup (If Applicable)

If local pickup is offered:

• Customers will receive notification when the order is ready.

• Pickup instructions and location details will be provided via email.

• Valid ID may be required at pickup.

8. International Shipping (If Applicable)

If international shipping is available:

• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

• Delivery times may vary due to customs processing.

9. Damaged Shipments

If your order arrives damaged:

• Contact us within 48 hours of delivery

• Provide photos of the damage and packaging

• Include your order number

We will review and work toward a resolution.

10. Policy Acknowledgment

This Shipping & Delivery Policy is clearly disclosed on our Site and available before checkout. By completing a purchase, you acknowledge that you have read and agree to this Shipping & Delivery Policy.

If you’d like, I can now:

• Combine all policies (Terms, Privacy, Refund, Shipping) into one cohesive formatted legal package

• Add stronger language for chargeback prevention

• Or tailor this specifically to brick-and-mortar + boutique retail (since OTM is a physical store in Scranton)